FAQ's & SUPPORT
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Can I cancel my order?
Can I return my product?
Will I pay shipping fees to return my product?
Will there be a warranty on the products?
Can I add an item to my order that has not shipped yet?
Can I change my shipping address after placing my order?
My RGKit Play is not working, what can I do?
I accidentally broke my RGKit Play. What to do?
Do you do sponsorships and collaborations?
I received my order but it's missing an item. What can I do?
Which cameras can I mount on RGKit Play?
Is RGKit Play waterproof/splash proof?
Do you provide an API with your products?
Can I attach props to RGKit Play accessories? And how?
Can I use the accessories horizontally and vertically?
Are the Plugger and Touch modules necessary to activate motion with RGKit Play?
How can I set the Touch to detect through surfaces?
Why isn’t the Touch module detecting through a surface?
Can I mount RGKit Play on a C-stand or a tripod?
How smooth is the movement? Are there jitters or vibrations?
Is RGKit Play App compatible with iOS and Android?
Can I use RGKit Play without having the app open?
How many times can I repeat the same action?
Why can I only loop the action when the Touch module is connected?
How can I 2 sync the movement of multiple modules at the same time?
Can I connect multiple Touch sensors at the same time?
What does the value that appears below Touch module on the app represents?
Why can’t I set the acceleration type for the Adjustable Arm?
Why isn’t the departure delay I set working on the first run?
Can I set the time to the fraction of a second?
How are the Rotators sorted in Auto Mode?
How do I connect 1 module (Rotator / Plugger)?
I‘m connected to RGKit Play’s WiFi, but I still get a connection error on the app.
I got a message to allow RGKit Play to access my local network. Do I need to accept?
Will RGKit Play modules keep running if I close the RGKit Play App on my phone?
I’m trying to access my internet while connected to RGKit Play Wifi and got a notification suggesting that I should switch to cellular data since wifi is not working.
Why do I get the overload or maximum limit reached notification ?
How do I update RGKit Play’s modules (motors & sensors)?
How do I change the measuring system (metric / imperial)on RGKit Play App?
Why can’t I reduce my start time?
How can I get the walkthrough 'Get Started' on the app again?
Do I have to set the country voltage for the Plugger?
How do I connect multiple modules (Rotator / Plugger / Touch)?
How do I save the settings/parameters of my project on RGKit Play App?
How can I rename the Rotator or the Plugger on the app?
I can’t find the speed parameter in the Rotator's settings
I can’t enter a lower duration value in the Rotator’s parameters
I can’t enter a higher duration value in the Rotator’s parameters
How do I connect RGKit PLAY?
Can you send me an invoice?
Would you be able to provide me with a pro forma invoice?
Do you accept bank wire payments?
Do you offer financing or payment plans?
What payment options do you offer?
Will I pay customs?
Affiliate Program FAQs
What is RGKit PLAY’s affiliate program?
How do I join RGKit PLAY’s affiliate program?
How much do you pay in commissions?
How will I receive my payment?
How often do you pay your affiliates?
Why should I sign up for RGKit PLAY’s affiliate program?
Where can I read the affiliate program agreement?
What sort of tools do you provide to your affiliates?
How do I get my unique affiliate link? How do I link to your site once I'm an affiliate?
Is there any cost to become an affiliate?
Do you pay commissions on all of your products?
How do I check my statistics to see how much I’ve referred in revenue?
Can I join your affiliate program if I am outside the United States?
How can I get promotional material? Can I use content from your site?
Can I join if I’m not a customer?
How much revenue can I earn?
Can I get a promo code for my friends/followers/subscribers?
A purchase was made without my Affiliate link. Can I still get the commission?
What if my referred sale doesn't show up in the report?
How can I connect RGKit PLAY to Dragonframe?